Candle Care FAQ's

What safety measures should I follow when burning a candle?
  • Never leave a candle burning unattended or out of sight. 
  • Never place your candle underneath or close to something that may catch on fire.
  • Avoid exposure to drafts.
  • Ensure wicks are upright and trimmed to 7mm (1/4 inch) during use, and each time candle is relit.
  • Stop burning when 13mm (1/2 inch) of un-melted wax remains in the bottom of the glass.
  • Burn your candle on a flat and heat-resistant surface.
  • You should never move a burning candle.
  • Before handling or moving, ensure your candle is extinguished, the soy wax is solid and the glass is cold before handling. 
Why is the first burn so important?

The first burn plays a huge part in the burn-life and caring for your candle as it sets the memory for the candle. To do this, you will need to burn the candle until the wax have melted from edge to edge of the jar, this is what is called a 'wax pool'. The pool helps to prevent tunnelling and promotes and even burn each and every time you light your candle.

What is tunnelling and how do I prevent it?

Tunnelling is caused from the candle not being burnt for long enough, causing the build up of hard wax around the edges of your candle. To prevent this, it is important to follow the first burn rule.

Do not try chipping away the extra wax around the edges to fix the tunnelling. If you allow your candle to burn for longer periods of time, this problem should fix itself.  

Why should I trim my wick?

We recommend trimming your wick to a 2-5mm length at all times before re-lighting. Trimming the wick before each burn (except for first) will get rid of the mushroom that forms after burning. Trimmed wicks will encourage a cleaner, brighter burn. If you don't do trim, you risk the candle burning hotter than it should be - this can be quite dangerous with glass/ceramic jars as they can crack or explode from over heating them.

Make sure to always allow the candle to cool and set before trimming. Keep the wax pool free from wick trimmings.

How should I put out my candle?

I know it sounds silly, but you should never blow out your candle. Why, you ask? Well, this can cause hot wax to spray onto your skin or table causing a burn, smoke to fill the room or soot to form around the edge of the container.

Use a candle snuffer to extinguish the flame. You can also put the candle out by using a dipper to gently dip the wick into the melted wax. 

How long should I burn my candle for?

We recommend to burn your candle for no longer than 4 hours at a time. Why? To eliminate the jars from becoming too hot and posing a danger.

Please stop using your candle when there is less than half an inch of wax left in the jar as this can cause the jar to over heat and explode.

How should I store my candles?

To protect your candle from fading or discolouring, we recommend always storing it in a cool, dry place and away from direct sunlight. If you notice the tops of your candles go frosty, don't stress - this won't effect the burn quality of your candle.


If you have any further questions about TCC candles, please feel free to contact us, we are here to help.

You can reach us by the "Contact Us" page or by emailing: